Here to help
Find the answer.
Take the next step.
Practical guidance for web and Android. Find your way, understand your options and keep your working day moving.
Step-by-step guidesHelp for your roleWeb & Android
Understand an expense timeline and payment status
Follow a claim from submission through review and reimbursement.
For Employee
Where to start
- Open My expenses → Current claims or History, then the claim.
What to do
- 01
Open the intended claim from Current claims or History. Check its title, amount and date before interpreting its status.
- 02
Read the dated timeline events to distinguish submission, reviewer decisions and reimbursement progress.
- 03
Read reviewer feedback if the claim needs attention or was rejected. Use the offered claim controls to respond rather than creating another claim for the same expense.
- 04
An Approved claim has passed review but may still await a reimbursement run. Locked and Exported run stages are separate from Paid.
- 05
When payment is recorded, read the recorded payment details. MyDekela records the employer’s confirmation; it does not itself send money or independently prove a bank transfer arrived.
- 06
Use History to revisit completed records, and ask your employer’s expense administrator about an overdue reimbursement.
What happens next
The timeline explains recorded progress; closed claims remain in History.
If you need help
Ask your employer’s expense administrator about missing payment. MyDekela’s recorded payment status does not independently confirm a bank transfer arrived.
Does Approved mean Paid?
No. Reimbursement is recorded separately.