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Practical guidance for web and Android. Find your way, understand your options and keep your working day moving.
Step-by-step guidesHelp for your roleWeb & Android
Find the right support route
Get your question to the team that can actually help.
For all roles
Where to start
- Use Adviser conversations for existing adviser threads; use your employer’s HR route for employment questions.
What to do
- 01
Use this public Help Centre for general instructions. Avoid entering employee details or confidential concerns into public searches.
- 02
For your employment arrangements, requests, pay or decisions, contact your employer’s HR team. On Android, Messages → New conversation → Private HR enquiry is the restricted route where available.
- 03
For software behaviour, use Help with the platform in the web Support Centre. Describe the tool, time, exact visible error and what you expected, without passwords or invitation tokens.
- 04
For external HR advice, use the authorised Dekela route. Android Adviser conversations shows existing enquiries, replies and shared files; it is separate from employer HR messages.
- 05
Before sending an adviser reply, use Review reply and check the content. A supporting file is shared with that adviser conversation only after the stated sharing authorisation.
- 06
Follow the request in its own thread. Closed requests retain readable conversations and files; temporary adviser workspace access requires a separate explicit grant.
What happens next
A support request does not automatically grant an adviser access to your workspace.
If you need help
Include the tool, time and exact error, but never passwords, invitation tokens or unnecessary employee details. This public Help Centre does not create a private support conversation.
Does contacting support give workspace access?
No. Workspace access requires a separate authorised grant.