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Step-by-step guidesHelp for your roleWeb & Android
Reset a forgotten password
Request a private reset link for your existing account.
For all roles
Where to start
- If you cannot sign in, use the web authentication page’s Forgot password option.
What to do
- 01
Enter the email address used for your account.
- 02
Open the reset email and follow the private link to set a new password.
- 03
Return to Sign in and use your new password. Never send your password or reset link to support.
What happens next
The reset changes the password for that account, which you then use on web and app.
If you need help
Check your spam folder and email spelling. If the link no longer works, request a new reset instead of forwarding the old one.
Should I send support my reset link?
No. Reset links and passwords are private.