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Request adviser support for a case
Review the help requested and sharing authorisation before contacting Dekela HR.
For HR administrator
Where to start
- Open HR cases and the case’s support controls.
What to do
- 01
Open the intended case and its support controls. Check that this is the appropriate confidential route for the requested help.
- 02
Choose the support service and urgency, describe the help needed and select the preferred contact method. Supply the contact details requested by the form.
- 03
Read the authorisation to ask Dekela HR for help and share these case details on behalf of your organisation. Include only information needed for that purpose.
- 04
Choose Review details, read the request and confirm sending only when authorised. Sending does not grant workspace access or create a legal retainer; scope and fees are confirmed separately.
- 05
Follow the saved request status and adviser updates. If the request is no longer needed, use Withdraw request and review its confirmation.
- 06
Check the resulting request status. Withdrawal retains the request history; it is not deletion of the case or evidence.
What happens next
The adviser team receives a support request. Any temporary workspace access requires a separate explicit grant.
If you need help
Never include unnecessary employee details in general platform-help requests. Granting adviser access uses a separate authorised workflow.
Does withdrawing the request erase its history?
No. Withdrawal records a status change and retains the request history.