Here to help
Find the answer.
Take the next step.
Practical guidance for web and Android. Find your way, understand your options and keep your working day moving.
Step-by-step guidesHelp for your roleWeb & Android
Recover from lost connection or an unsaved form
Resume safely without duplicating an action or losing an edit.
For all roles
Where to start
- Reconnect and use pull to refresh where offered.
What to do
- 01
Restore Wi-Fi or mobile data before continuing with workplace records. Records may be hidden while offline; the app is not an offline copy of your workspace.
- 02
If connection failed during a save, reopen the actual record or history to see whether the action completed before retrying.
- 03
Refresh the relevant screen where offered after reconnecting. If sign-in or secure unlock is requested, complete it through the normal account flow.
- 04
When leaving an edited form, read the unsaved-change prompt. Keep editing returns to the form; Discard changes removes only unsaved edits.
- 05
An already delivered reply, shared file or saved record remains even if later unsent details are discarded.
- 06
If an action remains uncertain, use platform help with the screen and visible error. Avoid repeatedly submitting an invitation, decision or payment-recording action to test the connection.
What happens next
Unsaved edits are not saved records. A network interruption does not prove an action failed.
If you need help
Workplace records may be hidden while offline. Never repeatedly submit a payment, invitation or decision to test connectivity.
Should I submit again after a slow response?
Check the saved record first to avoid duplicating an action.