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Verify a bank change and record payroll completion
Keep independent verification and payroll completion as separate checks.
For HR administrator
Where to start
- Open Manage → More → Bank details requests → Review securely.
What to do
- 01
Check the employee, requested effective date and current state.
- 02
Verify through the permitted method, such as an established contact number or payroll-provider portal, and record that method.
- 03
Complete the actual payroll action through the employer’s process before recording the completion stage.
What happens next
Verified and completed are distinct states. Authorised reviewers cannot use this queue to self-approve their own request.
If you need help
Never verify a change solely using new contact details supplied in the same request. Use the established verification process and secure review controls.
Does Verified mean the payroll update is completed?
No. Payroll completion is recorded as a separate stage.